From checkout to your door
HorseFil Shipping: Where Orders Ship From and How Tracking Works
HorseFil orders placed on horseafil.com ship from the US, and tracking arrives in your order email. Shipping fees and delivery times are shown at checkout, not printed here. To change an address or report a late or damaged box, call the order desk at +1 (302) 200-3480 with your order ID.
Where does HorseFil ship from?
HorseFil orders placed on horseafil.com ship from the US, unless the sales page says otherwise. Shipping fees and delivery times are shown at checkout, so you see both before you pay.
We do not print a fee or a delivery time on this site. Carriers, locations and offers can change, and we only publish what we can confirm. The checkout page is the single place where those numbers are current. Your order email then repeats what you picked.
| Question | Answer | Where to find it |
|---|---|---|
| Where does HorseFil ship from? | From the US, unless the sales page says otherwise | Checkout page |
| What does shipping cost? | Shown at checkout | Checkout page, before you pay |
| How long does delivery take? | Shown at checkout | Checkout page and order email |
| Is the order tracked? | Yes, tracking comes by email | Your order email |
| Who handles changes? | The order desk | Phone: +1 (302) 200-3480 |
| Can the website email help? | No, it cannot see orders | contact@horseafil.com is for site questions only |
How does HorseFil tracking work?
You get tracking by email. First comes the order email with your order ID, then a tracking number once the box leaves the warehouse.
Order placed
Your order email arrives with the order ID and the pack you chose. Check the address on it right away.
Order packed
The jars are packed and handed to the carrier. Timing depends on the option shown at checkout.
Tracking sent
A tracking number arrives in your email. Click it to see the carrier's updates.
In transit
Updates can pause for a day or two. That is normal, especially over weekends and holidays.
Delivered
Check the box, the seal on each jar and the lot on the base. Keep the order email.
If the tracking link shows an error at first, give it a few hours. Carriers often take time to scan a new label. If it still fails the next day, call the order desk.
How do I change my shipping address?
Call the order desk at +1 (302) 200-3480 as soon as you spot the mistake. Address changes go by phone because the website email cannot see orders.
The sooner you call, the better your chances. Once the box is packed and handed to the carrier, the order desk may not be able to change it. In that case the carrier may offer its own redirect options through the tracking page.
- Have your order ID ready before you call.
- Give the full new address, including apartment or unit number.
- Ask the order desk to confirm the change by email.
- Check the next email or tracking update to be sure it took.
You can also use the phone number to cancel or change a pack before it ships. The contact page lists every way to reach us and what each one handles.
What if my HorseFil package is late, lost or damaged?
Start with the tracking link, then call the order desk with your order ID. Most late boxes turn up within a few days, but you should not have to wait in silence.
| Problem | First step | Then |
|---|---|---|
| No tracking email | Check spam and promotions folders | Call +1 (302) 200-3480 with your order ID |
| Tracking has not moved | Wait one more business day, then check again | Call the order desk to open a trace |
| Marked delivered, not received | Check porches, mailrooms and neighbors | Call the order desk and the carrier the same day |
| Box arrived damaged | Take photos of the box and jars before you throw anything out | Call the order desk with your order ID |
| Broken seal or wrong item | Do not take the gummies | Call the order desk for a replacement or refund path |
If the box is damaged
Take clear photos of the outside of the box, the packing and each jar. Include any broken seal or crushed lid. Do not throw anything away until the order desk says so. Photos make the claim quick and simple.
If a jar looks wrong
A genuine jar is black with a gold and red label, the HORSE FIL wordmark and the 30 band. If yours does not match, do not take it. Our batch check page lists what to look for, including the lot on the base.
What happens to shipping costs if I return HorseFil?
For returns under the 60-day guarantee, the buyer pays return shipping. Use a tracked service so you can prove the box arrived.
Return shipping basics
Call the order desk first with your order ID. Then mail the jars to 59 Maiden Lane, Floor 27, New York, NY 10038. Put a note inside with your full name, email and order ID.
Keep the return tracking number. Refunds are processed after the return is credited. The refund policy has the full timing.
What shipping details should I check at checkout?
Check the shipping fee, the delivery estimate and your address before you pay. Those three lines decide when the box lands and what you spend on top of the pack price.
The checkout page shows every option that is open to your address. If more than one option appears, the faster one may cost more. Pick the one that fits your plans, then read the total one more time. The pricing page explains how to work out cost per serving, and a shipping fee is worth adding to that math.
- Your name and address are spelled right, with the unit number.
- The email address is one you check, since tracking goes there.
- The pack size matches what you meant to buy.
- The shipping fee and delivery estimate make sense for you.
When should I reorder so I do not run out?
Reorder about a week or two before your last jar runs low. That leaves room for packing and transit, which vary by the option you pick at checkout.
Each jar holds 30 gummies. If your label serving is one gummy a day, a jar lasts 30 days. Check your label, because the serving size is not published here. Count what is left in the jar and work back from there. If you are still deciding whether HorseFil suits you, there is no need to reorder yet. Finish the first jar and see how it fits your routine.
How should I store HorseFil when it arrives?
Put the jars somewhere cool and dry, away from direct sun, and keep the lid tight. Gummies can soften or stick together in heat.
Bring it inside
Do not leave the box on a hot porch or in a car. Heat is hard on gummies.
Keep seals intact
Leave unopened jars sealed until you need them. A sealed jar is also easier to return.
Note the lot
Write down the lot from the base. Our current reference is Lot HOR-26/HO-1716.
Keep all jars out of reach of children. HorseFil is for adults 18 and older. Follow the directions on the jar label, and see our how to use page for a simple daily routine.
HorseFil shipping: common questions
How much is HorseFil shipping?
The shipping fee is shown at checkout, before you pay. We do not print it here because it can change.
How long does HorseFil take to arrive?
The delivery estimate is shown at checkout and repeated in your order email. We do not publish a fixed time.
Can I email to change my address?
No. The website email cannot see orders. Call +1 (302) 200-3480 with your order ID.
Where is my tracking number?
It arrives by email after your order ships. Check spam and promotions folders too.
What if my box arrives damaged?
Take photos of the box and each jar, keep everything, and call the order desk with your order ID.
Do I pay shipping on a return?
Yes. For returns under the 60-day guarantee, the buyer pays return shipping. Use a tracked service.
Can someone else receive my HorseFil order?
Yes. Enter their name and address at checkout, and keep the order email yourself so you can follow the tracking and handle any problem.
Does HorseFil ship outside the US?
This site serves US buyers. Any available options show at checkout.
Keep reading
Ready when you are
Order HorseFil from the authorized US retailer
30 servings in every 2 fl oz bottle. 60-day money-back guarantee. A real person at +1 (302) 200-3480 for orders, tracking and refunds.
