Contact HorseFil: Phone, Email and Returns Address

Who handles what at HorseFil?

Orders, tracking and refunds go to the order desk by phone at +1 (302) 200-3480. Questions about this website go to contact@horseafil.com. The website email cannot see orders.

That split trips people up, so here it is plainly. This site is run by Horseafil, the USA Authorized HorseFil Retailer. Orders are taken and managed by the BuyGoods order desk. The desk holds your order record, your payment and your tracking details. The Editorial Desk only writes and fixes the pages you are reading. If you email us about a late package, we can only point you to the phone number.

A sales email address is not published. If you see one somewhere else, check it carefully before you share any order details.

How do you contact the HorseFil order desk?

Call +1 (302) 200-3480. It is the one number for orders, tracking, changes and refunds.

Have your order ID ready before you dial. It is in your order confirmation email. The desk uses it to find your purchase, confirm the date and see whether you are inside the 60-day guarantee window. Without it, the call takes longer and may need a second try.

If your question is about the guarantee itself, read the guarantee page first. It explains the 60-day window in plain words. The refund policy covers timing and what goes in the box.

What are the HorseFil addresses?

There are two addresses: an office for mail about the business and a separate returns address for packages. Do not mix them up.

A package sent to the office address may be delayed or lost. The returns team works from the Maiden Lane address. Put your full name, email and order ID inside every return. Without them, the team cannot match the box to your order, and your refund waits.

Use a mail service with tracking and keep the receipt. The buyer pays return shipping. If the carrier shows the box as delivered, you have proof it arrived.

When are the HorseFil teams available?

The Editorial Desk reads email Mon-Fri 9:00am-5:00pm ET. Order desk hours are not published, so call +1 (302) 200-3480 and follow the prompts.

We reply to website email on working days. Messages sent on a weekend or a US holiday are read the next working day. Most answers are short, such as a fixed typo or a link to the right page.

For the order desk, calling on a weekday morning, Eastern Time, is a sensible first try. If you reach a message, leave your name, number and order ID. Do not leave card numbers on a voicemail or in any email.

What should you have ready before you call?

Your order ID matters most. The list below covers the rest, so one call can settle most questions.

• Your order ID, from the confirmation email
• The full name and email used at checkout
• The pack you bought: 1 jar, 3 jars or 6 jars
• The order date, so the desk can check the 60-day window
• The lot code from the jar base, if the question is about a batch
• A tracking number, if you are returning jars

The lot code prints on the jar base when shown. The reference on file is HOR-26/HO-1716, which is a draft label, not lab proof. If you want to check that your jar matches your order, the batch check page walks you through it.

How do you get a refund, step by step?

Call the order desk, get your return approved, then mail the jars back with tracking. The steps below take you from first call to money back on your card.

1. 1

   Find your order ID

   Search your inbox for the order confirmation. The ID and tracking link are in that email. Check spam if you cannot find it.

2. 2

   Call the order desk

   Call +1 (302) 200-3480. Say what you need in one line, such as "I want to start a refund" or "my package has not arrived".

3. 3

   Write down what you are told

   Note the date, the name of the person you spoke to and any return approval or case number.

4. 4

   If returning, pack and label

   Put your full name, email and order ID inside the box. Mail it to 59 Maiden Lane, Floor 27, New York, NY 10038 with tracking. The buyer pays return shipping.

5. 5

   Watch for the refund

   The refund is sent 3 to 5 business days after the return is credited. Your card may take another 5 to 10 days to show it.

The guarantee runs 60 days from purchase, unless the sales page prints a longer window. It is a purchase policy, not a medical promise. It applies to orders placed on horseafil.com through this site's order links, so buy here if you want this desk's refund window. More detail sits on the shipping page and in the refund policy.

What happens after you email the Editorial Desk?

A person reads your message on the next working day and replies if a reply is needed. Fixes to the site show up as a new updated date on the page.

Tell us the page address and quote the line you think is wrong. If you have a source, link it. We check the claim against the label, the brand panels and the linked research. If you are right, we change the page and move its date forward. If we disagree, we explain why in plain words.

For privacy requests, say which request you are making, such as "delete" or "tell me what you hold". This site holds very little, and our privacy policy explains it. We may ask a short question to confirm who you are before we act.

How do you avoid look-alike contact details?

Use only the phone number and email printed on this page. Copy-cat sites sometimes list their own numbers to take orders or card details.

The order desk number is +1 (302) 200-3480. The website email ends in @horseafil.com. If a page, ad or message gives you a different number for HorseFil refunds, do not call it until you have checked it here. A real desk will ask for your order ID. It will never ask for your full card number by email or text.

What if you have a health question?

Ask your doctor or pharmacist, not the order desk. Neither team can give medical advice.

That is especially true if you take any medicine. Several of the named ingredients may interact with common medicines, including ginseng with diabetes medicines and rhodiola with losartan. Our side effects page lists the known cautions with sources. If you feel unwell after taking the gummies, stop and talk to a doctor. Then call the order desk if you want to use the guarantee.

Contacting HorseFil: common questions