HorseFil Refund Policy: Returns, Timing and Steps

What is the HorseFil refund policy?

HorseFil orders placed on horseafil.com can be returned for a refund within 60 days of purchase. You start by phone, mail the jars back, and the refund is processed once the return is credited.

This policy is set by Horseafil, the USA Authorized HorseFil Retailer. It is a purchase policy. It does not promise any health result, and it does not depend on one. If the sales page prints a longer window than 60 days, the longer window applies.

Who can get a refund?

Anyone who bought HorseFil through horseafil.com and calls within the window can get a refund. Orders from other sellers are not covered, because we cannot see them.

The policy covers every pack size the same way: 1 jar, 3 jars or 6 jars. The window counts from the purchase date on your order email, not from the day the box arrives or the day you open a jar. If you bought a bigger pack, keep the unopened jars sealed. That keeps your options simple if you decide HorseFil is not for you. Our guarantee page shows how to count the days.

Not sure where your jars came from? Check your order email. If it came from Horseafil and lists an order ID, you are in the right place. Our where to buy page explains the difference between channels.

How do I return HorseFil for a refund?

There are six steps, and the first one is a phone call. Do not mail anything before you speak to the order desk.

1. 1

   Find your order ID

   It is in your order email. You need it for the call and for the note in the box.

2. 2

   Call the order desk

   Call +1 (302) 200-3480. The desk checks your purchase date and confirms the return.

3. 3

   Write a short note

   Put your full name, email address and order ID on a sheet of paper.

4. 4

   Pack the jars

   Place the jars and the note in a sturdy box. Tape it well.

5. 5

   Mail with tracking

   Send the box to 59 Maiden Lane, Floor 27, New York, NY 10038. You pay return shipping. Keep the tracking number.

6. 6

   Watch for the refund

   Once the return is credited, the refund is processed in 3 to 5 business days.

Can I cancel a HorseFil order before it ships?

Call the order desk at +1 (302) 200-3480 as soon as you can. If the order has not been packed, the desk may be able to cancel it. If it has already shipped, it becomes a normal return under this policy.

Speed matters here. Orders move from checkout to packing without much delay, and once a box is with the carrier it cannot be pulled back by the order desk. Have your order ID ready so the call is short. Ask the desk to confirm the cancel by email, and keep that email with your order records.

How should I pack a return?

Pack it so the jars cannot move and the note cannot get lost. A return that arrives in pieces or without a name takes longer to credit.

Write the returns address clearly and add your own return address in the corner. If the box cannot be delivered, it comes back to you instead of getting lost.

How long does a HorseFil refund take?

Refunds are processed 3 to 5 business days after your return is credited. Your bank or card company then takes 5 to 10 days to show the money on your statement.

The slowest part is usually the mail. A tracked service shows you when the box lands, so you know when the clock for processing starts. Weekends and bank holidays do not count as business days.

If the refund does not show up

First, count the days from the date the return was credited. If more than 15 days have passed in total, call the order desk with your order ID and your return tracking number. Then check with your card company. Sometimes a credit shows under a different merchant name.

Where do I send a HorseFil return?

Mail returns to 59 Maiden Lane, Floor 27, New York, NY 10038. That is the returns address, and it is not the same as our office address.

Returns address

59 Maiden Lane, Floor 27, New York, NY 10038

Include your full name, email and order ID inside the box. Without them, the returns team has to guess whose box it is, and that slows your refund.

Our office is at 200 Vesey Street, Floor 24, New York, NY 10281. Do not mail returns there.

What is not refundable?

Return shipping is not refunded, and jars bought from other sellers are not covered. Claims made after the window closes are also outside this policy.

• Return shipping costs, which the buyer pays.
• Orders placed anywhere other than horseafil.com.
• Claims started after the 60-day window, unless the sales page printed a longer one.

If a box arrives damaged or you get the wrong item, that is a shipping problem, not a refund claim. Take photos and call the order desk. The shipping page lists what to do.

What if I stopped HorseFil because of a side effect?

Stop first and talk to your doctor. Then call the order desk for your refund, the same way as any other return.

A refund does not depend on a reason. Your health comes first. You can also report a side effect to the FDA through MedWatch. Our side effects page explains how, and lists the known interactions for the six named ingredients.

• Stop taking HorseFil and contact your doctor.
• Keep the jar and note the lot number on the base.
• Call +1 (302) 200-3480 with your order ID to start the return.

HorseFil refunds: common questions